Cancellation, Returns, Replacement and Refund policy
Returns, Refunds and Exchange is the scheme provided by various sellers listed on yaarmalls platform, whereby customers get an option to return, or exchange items purchased on the Platform, for any reason within the specified return/exchange period. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by yaarmalls team
You may request returns for most items you buy from sellers and suppliers listed on the platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. At the discretion of the platform, products sold under any offer, promotion or discount may not be returned. All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform.
Successfully submitted return requests would be processed for refund or replacement within 10 days of receiving the request
Your order cancellation rights
You are entitled to cancel your order before the order is dispatched without giving any reason for doing so. In case of any cancellation after dispatch, Forward & Return shipping Charges will be borne by you. In order to exercise your right of cancellation, you must inform us of your decision by sending a whatsapp message on the contact number indicated in our website. We will inform you on the sellers address to return incase the product already left the warehouse of the seller.
Return due to non-receipt of the item
If our delivery person could not reach you to deliver the items, then these items would be returned to its original location. All the cost related to this return would be deducted from the refund amount. To avoid such instances, please provide a second mobile number in your delivery address in the website
Conditions for returns
For the Goods to be eligible for a return, please make sure that:
1. You raise a return request within 48 hours of receiving the goods.
2. The Goods are in the original packaging
3. Items should contain the tags and packages as received. Tags should not be removed.
4. Items should be in the same condition as received.
The following goods cannot be returned:
1. The supply of goods made to your specifications or clearly personalized.
2. The supply of goods which according to their nature are not suitable to be returned as it might deteriorate rapidly or where the date of expiry is over.
3. The supply of goods that are not suitable for return due to health protection or hygiene reasons and or were unsealed after delivery.
4. The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
5. Unstitched materials, lingerie Items, dhotis, lungis & similar clothing item returns not accepted.
6. There will be “No Exchange/Return & No Refund” for Products purchased under any Offer / Discount / Sale whatsoever.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
The cost and the responsibility of ensuring that the product reaches us in good condition is on the buyer.
To prevent goods getting damaged or lost in return shipment, we recommend to use an established, insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery from our sellers.
Refunds / Replacement
We will refund or replace the product in the following conditions
1. If the product delivered is manufacture defective
2. If the product delivered is transit defective
3. If the product delivered is wrong shipment
In case of receiving a wrong product or a defective product, please report this to us by sending a whatsapp message with the video of unpacking the product within 24 hours of receiving the order. Since products are sold by different sellers and we offer only a platform to sell, we don’t govern the decision on return requests. Please make sure that you provide us with package opening videos and pictures as part of your refund request. Sellers, typically do not provide refund or replacement without package opening videos and pictures that clearly shows the date and time of video and picture.
Amount to be refunded
If you receive one or more wrong product or defective product in bulk order, we will refund only product value, shipping charges will be deducted from the refund amount. If you receive the entire shipment as wrong or defective, we will refund your product value as well as shipping charges.
Mode of refund
We will process a refund in the form of wallet credit at yaarmalls.com, which can be used for your next purchase from the website. This to be used within 12 months of the receipt of the refund. We will reimburse within 14 days from the day on which we received the returned product. In case your order is not charged for the forward shipping, both forward & return shipping charges would be deducted. Since a lot of work goes into collecting your order from the seller, packaging it, sending it via a courier service etc, a token processing and handling charges amounting to Rs.100 will be deducted from return orders
General returns policy
You acknowledge that these terms of returns and cancellation are limited to products sold via yaarmalls.com only and that these terms of returns and exchange are not available in case of a sell by third party, for which the return policy to be governed by the terms of such sell.